We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: 777 Hornby Street, Suite 600, Vancouver, BC, V6Z 1S4, Canada. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Marketplace Refunds
Other refund policies might be applicable depending on where the product was purchased from, shipped from and/or ordered from. For example, products purchased on www.amazon.com are subject to Amazon policies. Our products might be shipped from various other third party logistic services and/or fulfillment services where additional refund policies and/or procedures might be applicable, including different return addresses. Customers can contact us if they have any questions or need further information.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
Contact
info@chasenm13.sg-host.com
777 Hornby Street, Suite 600, Vancouver, BC V6Z 1S4, Canada